Taylor Rose MW | UX Videos

Taylor Rose MW wanted to improve their customer journey with a selection of videos to walk new clients through the process of buying a property. Explaining the various stages along the way, what is happening behind the scenes and what actions the customers need to take themselves. Which in turn would help reduce the number of calls to their IT services.

We worked closely with the full TRMW team, at all levels of customer interaction, to ensure the scripts gave total clarity for the customer yet remained concise, to the point and retained brand personality. With professional titles and animated iconography to bring facts and figures to life, plus animated assets created for TRMW’s main explainer video, we were able to create 5 bite-sized, cost-effective videos which hugely improve the UX for their customers, making the property buying journey a breeze!